Who Do I Call to . . .?

In an emergency, always call 9-1-1; however, the non-emergency number, 503-655-8211 is appropriate to call in situations that are not an immediate threat to life or property.   

WHEN TO CALL NON-EMERGENCY DISPATCH 503-655-8211

Below are some examples of calls which should be directed to the non-emergency number:

  • You want to file a police report regarding a matter that is not an emergency.
  • You have a concern about a possible crime.  
  • You want to talk to a police officer about a possible crime.
  • You have additional information to add to a previously reported incident.
  • You are seeking a release for a vehicle that was towed/impounded by police.

 

WHEN TO CALL THE RECORDS DEPARTMENT/BUSINESS OFFICE 503-266-1104

Below are some examples of calls which should be directed to the Records/Business Office:

  • You want to request a copy of a police report. 
  • You have a question about a police report request you previously submitted
  • You want to make a credit card payment for a previously ordered police report.
  • You have a question about the vehicle release process (during normal business hours).
  • You are trying to reach a member of the Canby Police Department, or wish to leave a message for a department employee.

***Please do not call the Police Records Department/Business Office to report a crime or suspicion of a crime.  This civilian staff cannot dispatch an officer to assist you, and can only refer you to the non-emergency number***

 

WHEN TO CALL THE CANBY MUNICIPAL COURT 503-266-4027

Below are some examples of calls which should be directed to the Municipal Court:

  • You want to check on or reschedule your court date.
  • You have questions about your upcoming trial.
  • You want to make payment arrangements for a traffic fine/citation.

***Please do not call the Police Records Office to discuss traffic fines or fine payment options.  The Police Department cannot assist you with fines, court dates/hearings, or trials***

 

WHEN TO CALL THE PROPERTY AND EVIDENCE DEPARTMENT 503-266-0797

Below are some examples of calls which should be directed to the Property and Evidence Officer:

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