Why haven't I received a response in Development Direct?

Development Direct (DTD) is Clackamas County’s new online permitting system (https://www.clackamas.us/development-direct). As the County transitions to this new system, applicants often have questions about when and how they receive responses in DTD. If this is the case, please keep in mind the following:

• The County issues all building and trade (plumbing, mechanical, and electrical) permits for projects in Canby but many projects also require site plan review by the City. City planning staff can’t sign off on a permit in DTD if we haven’t received the City’s own site plan application and associated materials (site plan, elevations, etc.).
• Applicants are encouraged to ask Canby Planning staff if they need to submit both places (within DTD and with the City). For the time being, the process is somewhat duplicative but the City needs certain materials for its own records. Note that the City and County both charge review fees.
• Applicants are encouraged to email planningapps@canbyoregon.gov for inquiries related to our part of the process. Planning staff work on a variety of projects and some staff are more familiar with certain projects than others. This email enables our entire team to see inquiries.
• Planning staff are occasionally mistakenly assigned projects in DTD outside our jurisdiction. Applicants should inquire with Clackamas County if they believe this is the case, as we typically do not respond to questions in the system if we see the project is outside the City. Note that some properties have “Canby” in their postal address but they are not located within City limits.
• In general, DTD is managed by Clackamas County Building Services. Clackamas County staff are best suited to answer questions about overall timelines for permitting processes and troubleshooting issues with DTD.